There is a project underway, designed by two residents which is a confidential advocacy service that enables residents to support all residents in solving ongoing issues between individual residents and Sovereign Housing Association. An example of such an issue would be an ongoing maintenance problem which is proving difficult to resolve, for whatever reason. The proposed Advocacy Service is not intended to replace the official complaints procedure of Sovereign Housing Association. It is a service led by residents, for residents. The proposed service has the support of SHA.

It is hoped that the service will be introduced sometime in the latter part of 2010, after the appropriate training is given to the volunteer advocates.

We believe, based on shared experience that such a service could be of value to residents. As part of our research we have consulted with a small number of residents who have indicated that such a service is a good idea. We would like to know YOUR views.

If you have a few minutes to spare, we would appreciate your help in answering the following questions. All replies will be treated in strictest confidence.

1. Do you think that an advocacy service for residents led by trained volunteer residents in a good idea?
2. Would you like to see such a service introduced? If so, do you have any suggestions?
3. Would you be interested in becoming a trained volunteer?
4. As a trained volunteer would you prefer the advocacy service to be in a team environment or in an individual’s home?
   

Thank you for taking the time to answer the questions because you are important to us. If you are interested in receiving further information please email at advocacy.service@sovereign.org.uk

Please contact the Resident Involvement team on: Phone: 01635 277441 E-mail: resident.involvement@sovereign.org.uk

Tenant Services Authority website

Guide to getting involved

Contact us

Resident groups – In your area

Complaints/compliments

RI Strategy

RI action plan

Resident Involvement Impact Assessment 2008/09